Refund policy
Refund Policy: mangoSTEEMS Malaysia
At mangoSTEEMS Malaysia, we want every parent and child to enjoy a positive learning experience. If you are not fully satisfied with your purchase, please review our refund policy below.
Digital Products (Subscriptions & Learning Platforms)
- Trial Accounts: We offer a free trial period for mangoSTEEMS Universe (MSU) and other digital products. Payments made after the trial period are non-refundable, except in cases of duplicate billing or verified technical issues that prevent access.
- Paid Subscriptions: Once a subscription has been activated, we are unable to issue refunds. Please use the trial period to explore the product before committing to a paid plan.
- Technical Issues: If you experience access problems caused by our system, please contact us within 7 days of purchase for assistance. Refunds or extensions may be granted at our discretion.
Physical Products (STEM Toys, Books, Merchandise)
- Returns are accepted within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds will be processed once the returned product has been inspected.
Refund Method & Processing Time
- Refunds are issued to the original payment method (e.g., credit card, Stripe).
- Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items
- Promotional or discounted purchases.
- Expired coupons or vouchers.
- Products purchased through third-party party.
Contact Us
If you have questions, you can reach our team: marketing.my@mangosteems.com or mangosteems.my@gmail.com
WhatsApp: +6016-6681087 or +6012-2643118
(Mon–Fri, 10AM–6PM, excluding public holidays)